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Forum Replies Created

  • 7 years, 3 months ago Mirela
    Participant
    in reply to: Disable All Animation

    Hello,

    You can add the credentials here in a private reply. Or add them in your profile. See article: https://support.codeless.co/?ht_kb=add-private-login-credentials

    Both ways are safe!

    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: Shop Full Width Layout
    This reply has been marked as private.
    7 years, 3 months ago Mirela
    Participant
    in reply to: Tower Portfolio Section: how to add details to project descriptions and details?

    Hello,

    To add project description, go to portfolio item profile and add content to the text editor.
    -Add details information in Single Portfolio Options > Custom Fields.
    See screenshot: https://ibb.co/smmNysJ

    Watch this video tutorial for a live demonstration of this: https://youtu.be/AYTADwEdM_w

    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: Portfolio CTR — Link Not Working

    Hello,

    Please update theme and all it’s included plugins first. The latest version is 2.5.3.
    Let us know if the situation persists after it.

    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: Folie : frozen "Import Template Dummy Content"

    Hello,

    That’s great! Let us know if you have any question regarding theme customization.

    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: Picante – Saving problem and disappearing text and images

    Hello,

    Theme’s main builder is Codeless Builder. All demo content is created with it. In order for the shortcodes to work as they should, all shortcodes of a page must be of the same builder(screenshot). Meaning you can not have elements of both Codeless Builder and Visual Compose rin the same page.
    But if you keep only Codeless Builder, then there are no problems. In the last reply my colleague asked you to keep only one builder. Now i am asking for the credentials so that i can check what is causing the saving issue. Because this does not happen on our side or other installations.

    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: Website Not Showing Properly

    Hello,

    In your profile data the ftp is provided. We need wordpress credentials. Please add them so we can login and check this.

    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: Theme Update / Envato WordPress Toolkit

    Hello,

    “Envato WordPress Toolkit” or “Envato Marketplace” are both optional plugins. Not necessary for theme functionality. You can chose to not install neither and not have any issue whatsoever.

    We are working on theme update and will try to upload it as soon as we can. The notifications on included Woocommerce files version refer only to the version number. Some files do not have any single change from one update to another apart from the version number. Do not worry about it. We update every included file in theme updates as well.

    Are you experiencing any issue in the shop functionality? Let us know.

    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: Picante – Saving problem and disappearing text and images

    Hello,

    Theme is tested and has no issues. We have many satisfied customers creating great sites with it. Please send us valid wp credentials so we can check what the problem is.

    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: Contact form field colors

    Hello,

    Are you referring to this page: https://ess-expertise.fr/contacter-ess-expertise-amiens/ ? The fields do have borders here and so are visible. You can style the fields with custom css. I can help you with that, but i need the link of the page where you have this form.

    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: Open Extra Nav on Hover Instead of Click

    Hello,

    This is an action controlled by javascript (js/main.js) and it’s not possible changing using css.

    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: Links to open in new window/tab

    Hello,

    If you are using Visual Composer element then you have to use the element’s available options. If opening the link in new tab is not an option then there is nothing you can do. Unless you edit plugin’s files but this is not recommended because it will prevent you from taking future important plugin updates.

    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: Import Template Dummy Content – Setup Wizard stalling

    Hello,

    Theme update will only replace old theme files with the new ones. The content is not affected. No new pages will be created by default and no existing ones will be changed or deleted from it.
    If you want to import again, you can do so. The new import process will add more pages and posts and will overwrite ONLY the changes you have already made in Theme Options (Appearance > Customize). Changes such as primary color, body font style, blog style..etc.

    Let me know if you have further questions.
    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: June Theme import not looking as on our site

    Hello,

    Please add some wp credentials in your profile. Read this article for more information. So we can check this up.

    Best regards!

    7 years, 3 months ago Mirela
    Participant
    in reply to: Shopping Cart Errors

    Hello,

    The developer is reviewing your issue and will get back to you asap.

    -Check “Notify me of follow-up replies via email” to get notified for replies in your ticket.
    -Checking “Set as private”, sets the reply as private. It is in blue background and is visible only to you and support admins.

    Best regards!

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