Page 52 – Codeless Support Center

Forum Replies Created

7 years, 6 months ago Ruco
Keymaster

in reply to: Thumbnails; Mobile Logo and Header

Hello,

Please can you give us a response, it is important for us that your problem is resolved.

Let us know.

Regards!

7 years, 6 months ago Ruco
Keymaster

in reply to: Need help installing Folie 2.3

Hello,

Maybe so of the plugins you have installed conflict with out builder.

Please try to disable some other third party plugin and check which of them cause this issue.

Regards!

7 years, 6 months ago Ruco
Keymaster

in reply to: Large white space under footer

Hello.

Maybe you have a backdoor or you have to change wordpress wp, ftp, mysql creds.

You can also contact your hosting account for that.

Let us know.

Regards!

7 years, 6 months ago Ruco
Keymaster

in reply to: Folie Infinite Scroll setup

Hello,

Thank you for understand the situation. You will be notified by an email when the new update will be online.

Regards!

7 years, 6 months ago Ruco
Keymaster

in reply to: Heading titles disappearing from page

Hello,

At the moment i don’t see any issue on the shortcodes. The problem is that i can’t emulate the issue. The only thing that i suppose can cause this issue is some character like ‘ or ” but i’m not sure.

Please can you tell notify me when the problem will repeat.

Let us know.

Regards!

7 years, 6 months ago Ruco
Keymaster

in reply to: YouTube Video Autoplay not working

Hello,

In that case maybe there are two youtube videos in one page or some js error. You can also use the revolution slider to make the videos with autoplay.

Let us know.

Regards!

7 years, 6 months ago Ruco
Keymaster

in reply to: Need help installing Folie 2.3

Hello,

I have just updated the theme.

Let us know.

Regards!

7 years, 6 months ago Ruco
Keymaster

in reply to: Reduce space between images of widget image on the side of the store

Hello,

You can fix that by adding this custom css into Customizer > General > Custom Css

.woocommerce aside .widget{padding-top:0px; padding-bottom:0px;}

Regards!

7 years, 6 months ago Ruco
Keymaster

in reply to: Customizing Footer and Copyright

Hello,

Ok, let us know if you have any further question.

Regards!

7 years, 6 months ago Ruco
Keymaster

in reply to: Menu Not Responsive in Mobile Format

Hello,

Please can you make a screenshot on your iphone because i have tested it in the site you have mentioned above and also on my iphone 6 and everything looks perfect.

Let us know.

Regards!

7 years, 6 months ago Ruco
Keymaster

in reply to: Random PHP errors with shortcodes after Update

Hello,

This is an error that can be fixed by update the theme to latest version 2.5. Please download the latest version we have uploaded and replace with your folie folder. After that keep in mind to delete the Codeless Builder and install it again.

Let us know.

Regards!

7 years, 6 months ago Ruco
Keymaster

in reply to: *NEW* Woocommerce Dropdowns not working well!

Hello,

I see that issue that you have. We are so sorry, it will be better to make an update within this week. So you have’t to customize the original theme files.

Let us know if you can wait.

Regards!

7 years, 6 months ago Ruco
Keymaster

in reply to: Menu Style – Different Font

Hello,

Yes this can be fixed into the theme customizer.

You have only to login and drag and drop the menu in one other widget header space.

If you want i can do it for you.

Let me know.

Regards!

7 years, 6 months ago Ruco
Keymaster

in reply to: Large white space under footer

Hello,

Seems your website have a malware. This is the cause of the issue you have.

I have just made an update of WordPress core and now everything looks ok.

Please check it again.

Regards!

7 years, 6 months ago Ruco
Keymaster

in reply to: WPBakery (Visual Composer) Elements doesn’t work!!!

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